Micro Weighing Solutions FAQs - Melu > General FAQs
General FAQs
20
I’m outside of the UK. Can you deliver?
Yes, we can deliver outside the UK.
Are your scales CE marked?
Yes. All of our scales are CE marked.
What is the price for X?
In order to give you pricing a member of the team would need to contact you to discuss your requirements in greater detail. If I could take your name, email address and telephone number, we’ll be in touch asap.
Where are you based?
Our Head Office is conveniently located on the A6 in Birstall, Leicester, just 15 minutes from the M1. We also have an office in County Durham to serve our clients based in the north. [PAUSE 10 SECONDS] Our head office address is Unit 6, Meer End, Inter...
Do you work with the [scale] trade?
Yes, we manufacture a range of scales for the scale trade.
Do you sell bathroom scales?
We only sell our products to businesses and don't stock products for domestic/residential use.
Could I please have a copy of your ISO / UKAS certificate?
All of our public documents can be downloaded from this page:https://www.mws.ltd.uk/about/accreditations/
Do you issue calibration certificates?
Yes we do! If I could take your name, email address and telephone number, someone from the team will be in touch asap to arrange this with you.
Do you offer any discounts?
A member of the team would need to contact you to discuss any discounts available. Can I take your name, email address and phone number?
Can I park at your office/factory?
Yes, we have plenty of free parking for visitors.
Where do you operate?
We work with businesses throughout the UK and supply products globally.
Which industries do you work in?
We predominantly work in the following industries: chemical, food, pharmaceutical, waste recycling and transport logistics.
Can you build a custom item for our business?
We are the UK’s leading manufacturer so I am sure we can help. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss this and assist you with your custom item.
I’m looking for [PRODUCT/SERVICE]
[SEARCH FOR ITEM/SERVICE KB ARTICLE]
Do you have any accreditations/awards?
We’re registered under the ISO 9001:2015 scheme for quality assurance in service, calibration, design, and manufacture via SGS and are ISO 17025 UKAS approved for Calibration Laboratory. [PAUSE 10 SECONDS] We also adhere to the UK Weighing Federation’s ...
I’m looking for a job. Do you have any opportunities?
You can find our available roles here -https://www.mws.ltd.uk/careers/. Feel free to send a CV tohr@mws.ltd.ukas the business is always growing.
Where are your scales manufactured?
We manufacture our scales in the UK from our factory in Leicester using components manufactured by UK suppliers. We also provide a range of off-the-shelf scales from reputable manufacturers such as Dini Argeo.
Could I please have a copy of your public liability/insurance/accreditations?
All of our public documents can be downloaded from this page:https://www.mws.ltd.uk/about/accreditations/
What are your office hours?
We’re open from 7am to 5pm Monday to Thursday, and 7am to 4pm on Friday.
Is there a problem with your phone line?
No, they should be operating as usual. [CONTINUE VIA SCRIPT STEPS]