General FAQs
15
Where are you based?
We have offices in Reading and Bolton.
Do you just refer me to providers?
No. One you request a quote one of our payment experts will be in contact with you to find out more about your business and payment processing requirements. They will then get to work before emailing you the best rates they can secure from a our trusted...
Where do you operate?
We mainly help UK-registered businesses but can also advise on payment processors for businesses in Europe and the US.
Can I just speak to someone?
Yes you can speak to someone if you are looking to compare payment processing fees for your business. Is that what you would like to speak to someone about? [IF NO] I'm sorry, but we only have payment processing experts who available by phone. They only...
I'm interested in [PAYMENT PROCESSING]...
Payment ProcessorsCard MachinesPayment GatewaysDirect Debit ProvidersHigh Risk Merchant AccountsVirtual TerminalsEPOS SystemsOnline Payment Systems OK, we can help you find the best deal for this. [CONTINUE VIA SCRIPT STEPS]
How do I get a quote for payment processing?
The best thing to do is fill in the simply form on our website here - https://www.merchantsavvy.co.uk/quotes/?=melu. With the information you provide us, we'll contact you with the best rates available. [PAUSE 10 SECONDS] Uploading a card statement in t...
How much do you charge?
Our service is free to all businesses that use us! If you sign up with one of the payment service providers we have secured quotes from on your behalf we will receive a small commission from the payment service provider.
Is this service free?
Yes it is! If you sign up with one of the payment service providers we have secured quotes from on your behalf we will receive a small commission from the payment service provider. Our service is free to all businesses that use us.
We'd like to become a partner/send you business/refer sales to you.
OK, I can get a member of the team to look at what you are offering and contact you if it's of interest. Can you tell me more about your offer? [IF NOT ALREADY STATED] [VISITOR RESPONDS] Thanks. If I could take your name, email address and telephone num...
Glossary
There is a detailed glossary list here -https://www.merchantsavvy.co.uk/glossary/
Where can I read your reviews?
You can read our review on TrustPilot here - https://uk.trustpilot.com/review/independentmerchantservices.co.uk
I'm interested in [BUSINESS FINANCE]...
If you currently take card payments you can borrow money via a merchant cash advance. Fill in your details here to find out how much you can borrow - https://www.merchantsavvy.co.uk/go/youlend/ [PAUSE 10 SECONDS] If you are not interested in a merchant ...
Which merchant account providers / payment processors can you get quotes from?
We can get get you quotes from merchant acquirers like Worldpay, Elavon, Barclaycard, Trust Payments, DNA Payments, Fiserv, AIB, EVO payments. Our buying power means we can typically secure better rates than you went to them directly.
Your TrustPilot reviews are for a different company name (Independent Merchant Services)?
All merchant service enquiries and quote requests generated via Merchant Savvy are dealt with exclusively by Independent Merchant Services (IMS). Merchant Savvy is used as a marketing channel for IMS.
Why can you not give me prices / rates now?
The merchant account providers offering the best payment processing rates don't have fixed fees. All rates are bespoke and depend on various factors like the nature of the business, the average transaction value, card turnover etc. [PAUSE 10 SECONDS] We...