Support FAQs
5
Who can I contact if I have an issue or feedback ?
The best thing to do in any situation like this is email support@meluchat.com. This will raise a support ticket and a member of the team will respond as quickly as possible.
What are your support details?
You can raise a support ticket by emailing support@meluchat.com.
I need help with installing to code on my site
No problem, we are happy to help. You can read our get started guide to help you here- https://meluchat.com/install-guide/ [PAUSE 10 SECONDS] Alternatively, a member of our team will be happy to install this for you. You can request this by emailing sup...
Where can I log into my client portal?
You can log into your client portal here - https://app.meluchat.com/login
I am an existing client and I need help with X.
OK, no problem. The quickest way to get in touch would be by emailing our support team at: support@meluchat.com. We'll come back to you right away.