Thank you for getting in touch. A member of your legal team will be happy to help. Could I confirm your name and contact details?

[VISITOR GIVES CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you tell me the name of the solicitor you are working with?

[VISITOR CONFIRMS SOLICITOR NAME - DOESN'T NEED TO KNOW THE ANSWER TO CONTINUE]

[CONTINUE VIA SCRIPT STEPS, MAKING SURE TO FIND OUT WHICH OFFICE THEY USED]