General FAQs
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Recommended group sizes have been prepared based on the size of the room and the puzzles involved. However, we will consider requests for an additional 1-3 players, as long as the room can accommodate. The limit for each room is displayed on the individ...
Yes. If you haven’t solved a room and you want to try again at another time, let us know and we won’t give you the solution at the end. However, when you reattempt the room, you will not be eligible for the leader board.
Escape rooms require brain power, not physical strength. At the most, the activity will require some squatting down to look under an object or to get a closer look at something. No climbing or heavy lifting is required.
You have 60 minutes to escape from our rooms.
Prices start from £20pp. You can see pricing here - https://levelupescapes.com/book-now#pricing.
You can find us on the Middle Level of the Darwin Shopping Centre in Shrewsbury. Our full address is Unit SU33, Middle Level, Darwin Shopping Centre, Shrewsbury SY1 1BW.
It is not necessary to book an escape room in advance, although it is preferred. We will accept players who have not made an appointment, but we cannot guarantee availability.
Your Games Master should be on it! Typically, team photos are sent out by our system at the end of each day. However, if you're yet to receive yours, no worries! I can pop a request in for our team to follow up and ensure you get your photo. Just let m...
The arrival location for bookings after 6 PM has changed. Please proceed to the Darwin Service Bay Entrance, identified by the what3words location ///odds.choice.wool, with the postcode SY1 1PL. [PAUSE 10 SECONDS] Our team will be waiting for you at the...
Hints will always be available to players during the game. We do not penalise for any clues.
You will not be grouped with strangers. Booking a room for a minimum of two players will give you the entire room for the duration of the game.
We currently have 2 escape rooms, with a 3rd coming soon. Mission: Abducted is a space themed escape room for 2-8 players. You can find out more here - https://levelupescapes.com/rooms/abducted. Please Note:Part of this game requires at least one player...
It is recommended that players book as far in advance as possible to ensure their desired date and time is available.
You and your team will be thrown into a room for 1 hour, where you will have to use your brain and your wits to solve puzzles, open locks, and escape before your time is up. To check availability and pricing, please visit https://levelupescapes.com/book...
We're open from 9am to 7pm Monday to Wednesday, 9am to 8pm Thursday to Saturday and 10am to 5pm Sunday.
Yes, the nearest car park is Raven Meadows, which is a short distance away from the Darwin Shopping Centre. There are a number of short and long-stay car parks, both inside and outside of the River Severn loop and a Park n Ride service from 3 destinatio...
Yes, we have many positive reviews on Google. You can view these by searching for 'levelup escapes' in Google and clicking on our reviews.
Escape rooms are challenging, so many players get close but do not escape in time. At the end of the allotted time, players will be freed, and the solution explained. Please keep the solutions confidential so you do not spoil the experience for future p...
We welcome well-behaved dogs that would be comfortable in an Escape Room environment. Please bear in mind it may be a loud and exciting environment.
We do not regularly have live actors in our escape rooms, but may do so for special occasions such as Halloween. We will always make customers aware before they go into a room if there will be live actors in there. If live actors are in the room, they w...
The door will not be locked during the game. If a player leaves the room for any reason during the game their time will not be paused. However, this is at the discretion of the game master. If any player feels uncomfortable or ill during the game, allow...
Unfortunately, we cannot allow photos or videos to be taken within the escape rooms, so the puzzles remain a mystery for future players. However, we encourage photos and videos to be taken outside the room. If you post any images online, make sure to ta...
Our Abducted room accommodates up to 8 players, perfect for larger groups seeking an exhilarating challenge. Operation: Overload and Mystery Manor currently cater to teams of up to 6 players each. Mystery Manor is undergoing final preparations and is se...
Our escape rooms have themes and props to set a mood, but they are not haunted houses intended to scare players. Some rooms may be in complete or semi-darkness. Accommodation will be made for players that have a fear of the dark.
Escape room challenges are predominantly designed for an adult audience, and our puzzles reflect this consideration. Please note that our games are not tailored for groups where the majority of participants are under 14, especially for those under 10. C...
If you need to reschedule in the event of an emergency, please call 01743 630165 in advance and we will do our best to accommodate you.
It is recommended that players arrive 5-10 minutes prior to the scheduled time. If you arrive after your start time, in order to avoid disruption, we may have to take time off your game. If you know you are going to be late, call us on 01743 630165 befo...
Yes we do! You can find out more about this here - https://levelupescapes.com/team-building. If you'd like to know more or make a booking, I can get a member of the team to contact you to discuss. [IF THE VISITOR WANTS TO BOOK/BE CONTACTED, CONTINUE VIA...
If timings allow, we may be able to give players extra time, but this is not guaranteed and is at the discretion of the game masters.
Yes we do! You can buy these online here - https://levelupescapes.com/book-now#voucher. Gift vouchers have an expiry of 1 year.
Off-peak are: Monday, Wednesday and Thursday. Peak are Friday, Saturday, Sunday and Tuesday (on request).