Keyinsite FAQs - Melu > General FAQs
General FAQs
18
What are your office hours?
08:30 - 18:00 Monday to Friday.
Can you visit us?
Yes, we can do that. If I could take your name, email address and telephone number, someone from the team will be in touch asap to arrange this.
What are your support hours?
08:30 - 18:00, but can be 24/7 for some contract clients.
Do you offer support contracts?
Certainly. We offer monthly or PAYG contracts. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss your requirements.
We’ve had a data breach, can you help?
I'm sorry to hear that. Yes, we can help. If I could take your name, email address and telephone number, someone from the team will be in touch asap.
We need to upgrade our computers, can you help?
Yes, we can help with this. If I could take your name, email address and telephone number, someone from the team will be in touch asap.
Can you help me with VPN/secure networks?
Yes, we can help with this. If I could take your name, email address and telephone number, someone from the team will be in touch asap.
Can you help me with data recovery?
Yes we can. If I could take your name, email address and telephone number, someone from the team will be in touch asap.
I’m looking for a job - do you have anything available?
I’m sorry, we’re not recruiting at the moment.
I’m interested in a possible partnership.
OK, please call the office on 0333 311 0040.
Can you help me with back-ups/data storage?
Yes, we can help with this. If I could take your name, email address and telephone number, someone from the team will be in touch asap.
Can you help me with software upgrades?
Yes we can. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss the software you are using and how we can help.
Can you help me with hardware upgrades?
Yes we can. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss your requirements.
Can you help us upgrade from Windows 7?
Yes, we've done over 1000 this year already. If I could take your name, email address and telephone number, someone from the team will be in touch asap.
Can I park at your offices?
Yes, we have parking.
Can you give me support via live chat?
For support, please call us on 01753 342020 or email info@keyinsite.co.uk.
Do you offer a free consultation?
Yes as part of the sales process. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss your requirements.
Can you help me with cyber security?
Yes, we are experts in cyber security. If I could take your name, email address and telephone number, someone from the team will be in touch asap.