Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Thanks for chatting with us today. Can I help you with anything today? [VISITOR STATES REQUIREMENT] No problem, we can help with this. So I can get a member of the team to contact you to discus...
Operator notes
Kensington Veterinary Care is located in the heart of Kensington, their non-corporate, fully independent veterinary practice has provided high quality care and treatment planning to beloved pets for over 20 years. Our role is:Understand the visitor's r...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on +44 (0) 20 7221 3093. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You'r...