Isabel Bathurst Consulting > General FAQs
General FAQs
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What is your office address?
Services are delivered remotely rather than via walk-in offices, so there is no need to visit. Everything is done via phone and video call.
Do you offer no win no fee?
TBC
Can I start a claim?
Yes, of course. If you can tell me what happened, I can arrange a consultation for you. [CONTINUE VIA SCRIPT STEPS]
I need help with X [PERSONAL INJURY]
Clinical NegligenceCatastrophic InjuryBirth InjuryOrthopaedic NegligenceCosmetic Surgery Negligence I'm sorry to hear that. We can certainly help. So I can get a member of the team to contact you to discuss your case, could I take your name, email addre...
Why should I use Isabel Bathurst Consulting?
Isabel is a specialist catastrophic injury and clinical negligence solicitor with extensive experience in complex, high‑value cases. She offers clear, plain‑English advice, handles cases personally rather than passing them on, and has successfully acted...
How much are your fees?
We offer a free initial phone consultation. Funding options are explained clearly before proceeding. Could you tell me a little more about your case? [CONTINUE VIA SCRIPT STEPS]
Can you tell me about your law firm?
We specialise in clinical negligence, catastrophic injury and inquest representation, providing personal advocacy and clear legal guidance. [PAUSE 10 SECONDS] Can I help with anything else today?
Can I leave a review/feedback
Yes, absolutely. We really value feedback. I can pass your comments to the team, or direct you to leave a review online. [IF THEY WANT TO LEAVE A REVIEW] Yes, thank you! You can leave a review here - [LINK NEEDED] [IF THEY WANT TO GIVE FEEDBACK] Thank y...
What are your office hours?
Our office hours are 9am to 5pm Monday to Friday.
Are you regulated?
Yes. Our services are provided in line with applicable professional and regulatory standards. Isabel works through Scott Moncrieff Associates Ltd, who are authorised and regulated by the Solicitors Regulation Authority (596379).
Will I have to go to court?
Many cases are resolved without court, but representation is provided if required. Could you tell me a little more about your case? [CONTINUE VIA SCRIPT STEPS]
I need help with X [NHS/HOSPITAL CLAIM]
NHS NegligencePrivate Hospital ClaimsInquest Representation I'm sorry to hear that. We can certainly help. So I can get a member of the team to contact you to discuss your case, could I take your name, email address and telephone number? [CONTINUE VIA S...
Do you offer legal aid?
TBC
Where are you based?
We operate throughout England and Wales via phone and remote consultation.
I'm looking for a job
Thanks for your interest. I’m not aware of any vacancies right now, but I can pass your details to the team. [VISITOR GIVES DETAILS] Thanks [VISITOR FIRST NAME]. We will be in touch if anything comes available. [RAISE AS A JOB ENQUIRY]
Do you offer a free consultation?
Yes, all enquiries start with a free, no-obligation phone consultation. [PAUSE 10 SECONDS] [IF NOT ALREADY STATED] Could you tell me a little about what happened? [CONTINUE VIA SCRIPT STEPS]
Where do you operate?
We act for clients across England and Wales and advise on international claims.
Can I park at your offices?
Services are delivered remotely rather than via walk-in offices, so there is no need to visit. Everything is done via phone and video call.