General FAQs
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Yes, of course. If you can tell me what happened, I can arrange a consultation for you. [CONTINUE VIA SCRIPT STEPS]
Isabel is a specialist catastrophic injury and clinical negligence solicitor with extensive experience in complex, high‑value cases. She offers clear, plain‑English advice, handles cases personally rather than passing them on, and has successfully acted...
We offer a free initial phone consultation. Funding options are explained clearly before proceeding. Could you tell me a little more about your case? [CONTINUE VIA SCRIPT STEPS]
We specialise in clinical negligence, catastrophic injury and inquest representation, providing personal advocacy and clear legal guidance. [PAUSE 10 SECONDS] Can I help with anything else today?
Services are delivered remotely rather than via walk-in offices, so there is no need to visit. Everything is done via phone and video call.
Yes, all enquiries start with a free, no-obligation phone consultation. [PAUSE 10 SECONDS] [IF NOT ALREADY STATED] Could you tell me a little about what happened? [CONTINUE VIA SCRIPT STEPS]
Our office hours are 9am to 5pm Monday to Friday.
Yes. Our services are provided in line with applicable professional and regulatory standards. Isabel works through Scott Moncrieff Associates Ltd, who are authorised and regulated by the Solicitors Regulation Authority (596379).
Clinical NegligenceCatastrophic InjuryBirth InjuryOrthopaedic NegligenceCosmetic Surgery Negligence I'm sorry to hear that. We can certainly help. So I can get a member of the team to contact you to discuss your case, could I take your name, email addre...
Many cases are resolved without court, but representation is provided if required. Could you tell me a little more about your case? [CONTINUE VIA SCRIPT STEPS]
NHS NegligencePrivate Hospital ClaimsInquest Representation I'm sorry to hear that. We can certainly help. So I can get a member of the team to contact you to discuss your case, could I take your name, email address and telephone number? [CONTINUE VIA S...
Yes, absolutely. We really value feedback. I can pass your comments to the team, or direct you to leave a review online. [IF THEY WANT TO LEAVE A REVIEW] Yes, thank you! You can leave a review here - [LINK NEEDED] [IF THEY WANT TO GIVE FEEDBACK] Thank y...
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We operate throughout England and Wales via phone and remote consultation.
Thanks for your interest. I’m not aware of any vacancies right now, but I can pass your details to the team. [VISITOR GIVES DETAILS] Thanks [VISITOR FIRST NAME]. We will be in touch if anything comes available. [RAISE AS A JOB ENQUIRY]
We act for clients across England and Wales and advise on international claims.
Services are delivered remotely rather than via walk-in offices, so there is no need to visit. Everything is done via phone and video call.