General FAQs
14
Where do you operate?
TBC
Which brands of products do you stock?
We carry products from every major U.S. manufacturer, as well as many lesser-known foreign manufacturers. If you could tell me what you are looking for, I can get a member of the team to contact you to confirm if we have it in stock. [VISITOR CONFIRMS W...
How much would X cost?
I'd need to get a member of the team to contact you regarding pricing. What is the best email or phone number for us to contact you? [CONTINUE VIA SCRIPT STEPS]
Where are you based?
We are based in Simpsonville, South Carolina. We operate in the Southeast - South Carolina, North Carolina, Georgia, and Tennessee.
Which brands do you sell/carry/supply?
We carry an extensive inventory of new and refurbished parts across all major manufacturers, including GE, Square D, Schneider, Westinghouse, Cutler Hammer, Eaton and Siemens. We even carry obsolete equipment and parts that the manufacturers don’t alway...
I need help with...[ONSITE FIELD SERVICES]
Low Voltage Circuit Breaker TestingMedium Voltage Circuit Breaker TestingSwitchgear Maintenance CleaningMedium Voltage Cable Termination TestingProtective Relay TestingMetering DevicesElectrical Grounding Bonding TestingCustom Bus Fabrication OK, we...
I need help with...[ONSITE TRANSFORMER REPAIR]
Internal External InspectionsOil Quality SamplingRegasketing/re-gasketingFan PackagesLoad Tap Changer ReplacementBushing ReplacementTransformer Turns Ratio (TTR)Winding ResistanceMegger testingDissolved Gas Analysis OK, we can certainly help you with ...
I need help with...[PRODUCTS & INVENTORY]
Air Circuit BreakersBus PlugsCoilsContact Kits Renewal PartsContactorsCustom Bus FabricationDistribution PanelsFusesInsulated Case Circuit BreakersLow Voltage Motor Control BucketsMedium Voltage Circuit BreakerMedium Voltage Motor ControlMedium Voltage...
I'm looking for a job, do you have any openings?
Thank you for your interest in Instel Power Products. You can submit a resume on our Careers page here - https://www.instelpower.com/careers/.
Do you offer a warranty on your products/labor?
We’re so confident you won’t need to return an Instel component, we offer a one-year, full parts and labor warranty. If you have a problem with anything we’ve sold you, we’ll replace it immediately-no hassle. We even offer extended warranties upon request.
What affiliations/certifications do you have?
You can see all our affiliations and certifications here - https://www.instelpower.com/affiliations-certifications/. We are fully compliant with all NETA testing guidelines and ANSI standards for manufacturing, repairing, and restoring electrical equipm...
What is your office address?
You can find us at 303 Greer Drive, Simpsonville, SC 29681. You can get directions via Google Maps here.
Do you have any reviews/testimonials I can read?
Yes we do! If you visit our homepage here - https://www.instelpower.com/ - and scroll down towards the bottom of the page, you'll see a number of client testimonials moving across the page. You can also see some of the companies we service here - https:...
I need help with...[SHOP SERVICES & REPAIR]
Circuit Breaker Retrofits RebuildsBreaker TestingElectrical Equipment RefurbishmentContactorsMotor ControlVacuum Circuit Breakers RepairUnit Substation PackagesSwitchgear RefurbishmentTransformer Testing RefurbishmentTransformer Services OK, we can c...