Thanks for your message! So I can assist you further, can you confirm which location you have booked?

[VISITOR GIVES LOCATION]

Thanks for confirming. So I can get a member of the team to contact you to help you with your booking, could I take your name, email address, and telephone number?

VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!