General FAQs
12
Where do you operate?
We work throughout the UK and Ireland.
I need help with X
[THINGS THEY DO]Loft insulationFloor insulationRoof insulationLoft boardingThermal insulation for HVAC servicesInsulation for ventilationInsulation for all pipework servicesInsulation for vessels and tanksTrace heatingSheet metal cladding for insulation...
How much do you charge?
Our fees very much depend on the nature of your requirements and time frame you need the work done. [IF YOU KNOW WHAT THEY NEED, USE THE SCRIPT STEPS TO CONTINUE] [IF YOU DON'T KNOW WHAT THEY NEED] If you could tell me a little more about your requireme...
Can I read your customer reviews?
TBC
I'm looking for a job, do you have any vacancies?
You can find out about our current vacancies here - https://www.icethermal.co.uk/careers. You can send your questions to careers@icecleaning.co.uk or give us a call to find out more about our current vacancies.
Where are you based?
Our head office is in Cudham, Kent. We also have offices in the Manchester, Bristol and Edinburgh, Scotland.
What are your accreditations?
All technicians hold professional health and safety qualifications, including BICSc, IOSH, IPAF Safe Contractor. [PAUSE 10 SECONDS] You can read more about our health safety standards here - https://www.icethermal.co.uk/health-and-safety
Do you offer free quotes?
Yes we do. All our quotations and surveys are free and no obligation. Could you tell me a little more about your requirements? [USE SCRIPT STEPS TO CONTINUE]
How quickly will you come back to me?
[IF BETWEEN 7AM -10PM MONDAY TO SUNDAY] We will respond to all enquiries on the same day, usually within an hour. [IF BEFORE 7AM OR AFTER 10PM MONDAY TO SUNDAY] We will respond as soon as possible, usually within a matter of hours.
Do you offer free site surveys?
Yes we do. All our quotations and surveys are free and no obligation. Could you tell me a little more about your requirements? [USE SCRIPT STEPS TO CONTINUE]
What types of thermal insulation do you install?
We pride ourselves on providing high-quality thermal insulation materials. Our range includes: Mineral Wool: A versatile and effective choice for insulation.Phenolic Foam: Known for its outstanding thermal performance and fire resistance.Armaflex Class ...
What areas does your thermal imaging survey cover?
Our thermal imaging services cover a wide variety of surfaces, objects, and scenarios. With our state-of-the-art thermography equipment, we cover areas like: Commercial buildingsDomestic buildingsMechanical equipmentLeak detection and moisture issuesUnd...