General FAQs
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How much do you charge for X...?
I cannot give you pricing via live chat, but I can get a member of the team to contact you to discuss your requirements and give you a quote. Would you like us to contact you? [IF YES, CONTINUE VIA SCRIPT STEPS]
Which rooms in my house can you work in?
We can work in any area or room in your house, depending on your requirements. Most of our work is done in kitchens, bathrooms, living areas, stairs and hallways. [PAUSE 10 SECONDS] Would you like me to get a member of the team to contact you to discuss...
How long would it take for X...?
I cannot give you a timeframe for this via live chat, but I can get a member of the team to contact you to discuss your requirements and advise on lead time. Would you like us to contact you? [IF YES, CONTINUE VIA SCRIPT STEPS]
Where are you based?
We are based in Cornelius, NC. We limit our footprint to the following geographic areas: Lake Norman, Mooresville, Huntersville, and Concord.
Where do you operate/work?
We limit our footprint to the following geographic areas in North Carolina: Lake Norman, Mooresville, Huntersville, and Concord. We are based in Cornelius, NC. If I could take your zip code, I can check if you're in our service area. [IF VISITOR GIVES Z...
Do you offer X...[THINGS THEY DON'T DO]
TBC BELOW:PlumbingGardeningElectricalRenovations (reno)ExtensionsDemolition (demo)Painting (non-wood, such as walls, home exterior - they do paint wood [finishing])DecoratingFlooringDry-wall plasteringGeneral building Sorry, but we don't offer X. We pr...
I'm interested in X [CARPENTRY]
CarpentryCrown MoldingCloset SystemsCoffered CeilingsWainscoting Chair RailShiplapPanelingColumnsExposed Ceiling BeamsFireplace Mantels That's great! I can get a member of the team to contact you to discuss your requirements. If I could take your name,...
Do you offer design services?
Yes, depending on the project we can provide designs and 3D renderings, showing you exactly how everything will look. Would you like me to get a member of the team to contact you to discuss your project? [IF YES, CONTINUE VIA SCRIPT STEPS]
What sort of coatings do you use?
The coatings we use have endured the most rigorous testing in the industry and are certified to be among the safest and most durable wood coatings on the market. Here’s what makes them the best:Water-borne (no oils or solvents)Non-flammableLow VOCGreeng...
Do you have any reviews?
Yes, we have lots of 5 star reviews from our customers. You can see these on Google and HomeAdvisor.
Do you have a showroom?
Yes we do. It's available by appointment only, so if you could let me know when you'd like to visit, I can get a member of the team to contact you to arrange for this. [VISITOR CONFIRMS WHEN, CONTINUE VIA SCRIPT STEPS]
I'm interested in X [CABINETRY]
CabinetryRefinishing Cabinets – painting / restainingRefacing Cabinets – new doors drawersCustom Cabinet Design – 3D renderings, build and installBuilt-in CabinetsRoll-out DrawersDrawer SlidesLighting Under CabinetsCabinet Accessories That's great! I c...
What types of wood do you work with?
TBC
Do you provide finishing (painting/treating) services?
[NOTE, THIS IS ONLY FOR CABINETRY AND CARPENTRY (WOOD) - THEY DON'T OFER GENERAL PAINTING (WALLS, EXTERIORS, METALWORK, ETC)] Yes we do! Even the most expertly made carpentry pieces can be undermined by poor finishing. Conversely, a good finishing job c...