General FAQs
10
What are your opening hours?
We’re open from 8.30am to 5.30pm Monday to Friday.
How quickly can you deliver?
In general all UK mainland deliveries are via next day couriers, and the courier will provide updates on when your item is due for delivery and obtain proof of delivery.
How long will my order take?
We carry stock on some of our items, like popular national flags and bunting sizes, which can be despatched the next day. Custom items are made here in our factory in Hampshire, which will take a little longer. [PAUSE 10 SECONDS] Typical lead times for ...
Where are you based?
We are based in Waterlooville, Hampshire.
Can I pick up my order from your office?
Yes, we are open for collections from 8.30 to 5.30, Monday to Friday, at our factory in Waterlooville, Hampshire, PO7 7XU. Currently, the collection isn’t available when ordering on our website. Please contact us with your requirements and one of the cu...
I need my order urgently, what’s the quickest it can be done?
We would need to speak with our Production Manager to see when we can get this out to you. If I could take your name, email address and telephone number, we’ll be in touch asap.
What is your returns policy
You can see our returns terms and conditions here -https://hampshireflag.co.uk/terms-and-conditions/.
Do you have any certifications or accreditations?
We are ISO 9001 certified and a member of The Flag Institute.
Where can you deliver?
We can deliver anywhere in the world. If your delivery is outside of the UK we will contact you if there are additional charges. [PAUSE 10 SECONDS] We can deliver overseas, but this is not available via our website. If you email us at info@hampshireflag...
Do you have a brochure?
Yes, you can request a free brochure here -https://hampshireflag.co.uk/brochure-download/