[REVIEW TBC]

[IF FEEDBACK]

I'd be happy to take your feedback here on live chat and pass it onto our client care team.

[VISITOR GIVES FEEDBACK]

Thanks. So we can get in touch with you if necessary, could I take your name and email address?

[VISITOR GIVES DETAILS]

Thanks for your feedback, [VISITOR FIRST NAME].

[IF THEY GIVE FEEDBACK, RAISE AS 'FEEDBACK']

[IF THEY MAKE A COMPLAINT, RAISE AS 'COMPLAINT']