Script Steps
[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - IF ON THE LIST OF SERVICES BELOW]

OK, we can help with this. So I can get a member of the team to contact you to discuss your requirements further, could I take your name, email address, and telephone number?

[VISITOR STATES REQUIREMENT - IF NOT ON THE LIST OF SERVICES BELOW]

OK, I'd need to get a member of that department to confirm if this is something we can assist you with. So I can them to contact you, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Can you please confirm the address of the property so can put you in touch with the correct team.


[VISITOR CONFIRMS ADDRESS]


Thanks for giving me all that information, [VISITOR FIRST NAME].  We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for chatting with us today! 


Services offered:

Commercial
Asset Services
Buying
Selling
Investment
Planning + Development
Hotel + Leisure
Valuations
Lease Consultancy
Business Rates

Construction + Property Services
Quantity Surveying
Space Planning
Architectural Services
Building Surveying
Project Management
Project Monitoring

Healthcare
Valuation & Advisory
Notional Rent Review
Sales & Leaseback
Planning & Development
Building Consultancy
Property & Asset Management

Healthcare property advisory services are for:
GP practices
Medical centres
Pharmacies
Dental surgeries
Care homes
NHS organisations

Energy Services
Net Zero Advisory Services
Carbon + Sustainability
Drone Thermal Imaging
Residential EPCs
Construction EPCs

Residential Surveying
RICS Homebuyer Surveys
Home Reports
Residential Surveys + Valuations