General FAQs
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What are your office hours?
09.00 to 17.00 Monday to Friday.
It’s urgent / I need a call now please!
In that case, I’m going to mark your request as urgent and make sure that it goes straight to the Senior Team at Elevana. If I could take your name, email address and telephone number, we'll be in touch.
How many people can attend a training course?
For Home Demonstration Handover Training it’s typically 10 and for How to control your elephant it’s 12. In certain circumstances we can change these numbers. If I can take your name, email address and telephone number please a member of our team will ...
When are your next available training dates? / Can you send me some dates please?
Training dates are administered by our training team. If I can take your name, email address and telephone number please a member of that team will be in touch. During our normal working hours (09.00 to 17.00 Monday to Friday) you should expect a call o...
I’m having a problem with my home/apartment.   (e.g there’s something wrong / not working properly)
At Elevana, we carry out the home demonstrations or handovers for several developers, we are not part of their customer care team. If there’s something wrong or not working in your home please contact your developer’s customer care team. [PAUSE 10 SECO...
What services do you offer?
Our services are as follows:Elevana Elite Demonstrators - we deliver home demonstrations and handover for homebuildersElevana AV - we create Instructional videos and guides for homeowners to use after they move inHome Demonstration Handover Training - ...
When can I expect someone to contact me?
During our normal working hours (09.00 to 17.00 Monday to Friday) you should expect a call or email within 90 minutes. Outside of our working hours, we’ll contact you between 09.00 and 10.30 on the next working day.
Can you ask Malcolm Pitcher / Cary Davey/ Jack Fowler / Shaun Buswell / Sam O’Neill / Nick Smith  to contact  me please?
If I can take your name, email address and telephone number please I’ll get a message to them.
Do you still do the surveys? / I want to know about the surveys.
Our MD Malcolm Pitcher used to own In-house Research. He sold it in 2019 to the manager Tom Weston. You can contact In-house Research on 01793 848455.
Where are you based?
Our office address isElevana Ltd,Bowman House,Whitehill Lane,Royal Wootton Bassett,Wiltshire SN4 7DB, UK.
What are your costs?
Our costs depend upon many variablesThe cost for the Elite Demonstrator service depends upon whether it’s our face to face or augmented reality service as well as number of developments, number of plots and their locations. [PAUSE 10 SECONDS] The cost f...
I only have a few to train, do you hold public courses?
We sometimes hold public courses for How to control your elephant, but not our other courses.
I want to change my demonstration / handover appointment ….  
You will need to call the administration team at Elite Demonstrators, they work in a different location. Their number is 02035 141350.