Support FAQs
6
How do I get support?
The best way is to register through Zendesk and someone from our technical team will respond straight away.Email address for zendesk is support@eccosolutions.zendesk.com.
I’ve forgotten my password.
If you do not have your password at hand, the best thing to do is to raise a support ticket for assistance. Please email support@eccosolutions.zendesk.com for this.
I have an urgent issue with X, can you help?
The best thing to do is call 01925 747962. Someone from the support team will be able to help you.
I need support, can you help?
The best thing to do is to raise a support ticket. Please email support@eccosolutions.zendesk.com. Our emergency number is 01925 747962.
How do I login?
You can log in with your usual login details. If you do not have these at hand, the best thing to do is to raise a support ticket for assistance. Please email support@eccosolutions.zendesk.com for this.
Do you have any online tutorials that will help me?
Yes we do. You can see these here -https://www.eccosolutions.co.uk/tutorials-gateway/