[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - Do not confuse this with other clients (that are possibly competitors). Diamond Rocks DO NOT provide screen sharing and consultations]

[1. IF THEY'RE INTERESTED IN BUYING JEWELLERY, TRY TO ASK AS MANY OF THE FOLLOWING ANSWERS BEFORE TAKING DETAILS]

OK, are you looking for a piece for a particular occasion? [UNLESS ALREADY STATED]

[VISITOR GIVES OCCASION]

Thanks. What type of jewellery are you looking for? [FOR EXAMPLE, RING, NECKLACE, BRACLET, ETC - UNLESS ALREADY STATED]

[VISITOR GIVES TYPE OF JEWELLERY]

Thank you. Do you have an idea of colour/cut/clarity?

[VISITOR GIVES COLOUR/CUT/CLARITY INFORMATION]

Thanks. Do you have a price range in mind at the moment?

[VISITOR GIVES BUDGET]

Thanks. Finally, are you looking for a custom piece, or have you found something on our website?

[VISITOR CONFIRMS IF CUSTOM OR ON THE WEBSITE]

That 's great! The best thing to do now would be to get you in touch with our senior team to go over your options. If I could take your full name, email address and contact number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[2. IF INTERESTED IN A VALUATION OR ANYTHING OTHER THAN BUYING JEWELLERY]

OK. If I could take your name, email address and telephone number, I can get a member of the team to contact you regarding this.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!