Delivery
10
It usually takes 15 working days. Please remember this is a bespoke service and the ring is being made especially for you or your loved one.
We deliver outside the UK using our preferred courier and the service is fully insured. Please note that we will not accept orders from the following countries due to an increase of fraud: Indonesia, Ukraine, Yugoslavia, Lithuania, Egypt, Romania, Bulga...
Yes you can. I can get a member of the team to contact you to book an appointment for this. Have you already made an order? [IF YES, CONTINUE VIA SCRIPT STEPS AND JUMP TO TAKING DETAILS] [IF NO, CONTINUE VIA SCRIPT STEPS]
Deliveries to the most international countries are sent via FedEx or Malca-Amit. Orders over £2000 are sent free of charge. Shipments outside the UK will be sent excluding VAT, but you will be liable for all taxes (VAT) and local duties. Please read our...
If your BFPO address is outside the EU, your VAT is eligible for refund and this refund will be processed upon our checking the details of your BFPO address against the British Forces list at https://www.gov.uk/bfpo/find-a-bfpo-number
Rings and other jewellery items normally take 20-25 working days to make and deliver if not in stock. Please check with us before ordering. In many cases, we make and send the items well within this period. Delicate and intricate items can take up to 30...
Yes. Items are sent free of charge by Diamond Rocks using the Royal Mail Special Delivery Next Day service which is fully insured by us with no additional charge (UK mainland only). Please note that this service requires a signature to confirm receipt s...
All our jewellery is sent fully insured and free of charge in the UK.
Unfortunately for security reasons we are unable to ship to a P.O. Box as a signature is required for the delivery.
After 31st December 2020, deliveries to the EU will be subject to local taxes (VAT) and import duties for the country of delivery. This is as per guidelines from the UK Government. If your country selected in not UK, VAT will be removed in the checkout ...