Returns & Refunds
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How does the 30 day refund guarantee work?
Purchases with Diamond Rocks are entitled to a 30 day money back guarantee. This begins from the day you receive your item after which you can exchange or refund should your item if it’s not suitable. The jewellery must be returned in ‘as new’ condition...
How do I return jewellery?
Please review our Guarantee for full details of the items that can be returned - https://www.diamondrocks.co.uk/magazine/order-delivery/. We recommend that you return your goods by hand or via Royal Mail Special Delivery to ensure the items are insured ...
What if I need to cancel my order?
If the item has already been sent, you are still entitled to return under the terms set in our Guarantee section. We recommend that you return your goods by hand or via Royal Mail Special Delivery to ensure the items remain intact while in transit. Plea...