General FAQs
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Do you offer a free consultation?
We offer a free 30 minute video or telephone consultation, would you like me to arrange this for you? [IF YES - USE MICROSOFT BOOKINGS SCRIPT KB ARTICLE OFFER EARLIEST TIME AVAILABLE -https://outlook.office365.com/owa/calendar/DialAGeekWebsiteBookings@d...
Can I park at your offices?
There is paid on-street parking available.
What are your office hours?
8:30am – 5:00pm Monday to Friday.
Where are you based?
We’re based in Bristol.
Where do you operate?
We operate throughout the UK.
Why do you need IT support?
Technology is an integral part of every business, regardless of its size. Your business’s daily operations and continuity depend on your IT working smoothly. Your clients depend on your data being stored properly. Your security depends on the security o...
Why do managers need IT support?
As a company owner or manager, you know that you are great at running your business, but there are some areas outside of your expertise. Unless you follow the tech scene very closely, you may be missing out on new opportunities to improve the ways you w...
Do you have any client case studies I can read?
Yes, you can view a number of case studies here -https://www.dialageek.co.uk/case-studies/
Can you do video consultations?
Yes, we offer a free 30 minute video consultation. Would you like me to arrange this for you? [IF YES - USE MICROSOFT BOOKINGS SCRIPT KB ARTICLE OFFER EARLIEST TIME AVAILABLE - https://outlook.office365.com/owa/calendar/DialAGeekWebsiteBookings@dialagee...
How much do you charge?
Our fees depend on the level of service you require. We offer a free 30 minute video or telephone consultation to learn more about your business and requirements, would you like me to arrange this for you? [IF YES - USE MICROSOFT BOOKINGS SCRIPT KB ARTI...
I need help with…
Managed servicesIT supportScaling up my businessProtecting my businessGrowing my businessRemote IT Support ServicesHelpdesk SupportMicrosoft TeamsMicrosoft SharepointBusiness Data RecoveryApple Mac computer and PC supportServer SupportIT Equipment Purch...
I’m looking for a job.
OK, you can find our latest positions available here -https://www.dialageek.co.uk/about/careers-and-awards/
Have you won any awards?
Yes we have! You can view these here -https://www.dialageek.co.uk/about/careers-and-awards/
What does an IT support company do?
An IT support company, or a Managed Service Provider (MSP), offers businesses an outsourced management of their day-to-day IT systems, as well as consultancy and strategy. [PAUSE 10 SECONDS] MSPs help businesses to increase their effectiveness by implem...
Why is technical support important?
An IT support team will make sure that you have in place best practices that allow your business to thrive and grow. It will help you create an IT roadmap that will help align your IT with your business strategy. [PAUSE 10 SECONDS] Furthermore, an IT su...
What if we already have an IT department?
An entire in-house IT team costs A LOT of money. If you’re lucky to have a big in-house team already, that’s great! But if your entire IT team consists of a couple of tech savvy employees or just one or two in-house technicians, you may consider consult...