Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number? [VISITOR GIVES...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 01865 261100. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welcom...
Operator notes
Critchleys are Oxfordshire's leading independent Accountancy and Advisory firm. They serve businesses, charities, and individuals. Our role is to:Understand the requirements of the visitorAnswer any questions about CritchleysTake details and raise as a ...