Support FAQs

Concept Vehicle Leasing FAQs - Melu > Support FAQs

Support FAQs

How do I login to my account?

You can login via our website here -https://conceptvehicleleasing.co.uk/account/auth/login. You’ll need to have your order number to hand.

I’ve leased a car from you and I have a problem.

I’m sorry to hear that. If I could take your name, email address and telephone number, someone from the team will be in touch asap.

I’ve ordered a car with you, but I wish to cancel.

OK, I’d need to get a member of the team to contact you regarding this. If I could take your name, email address and telephone number, we’ll be in touch asap.

Can I have an update on the delivery date for my new car?

We will keep you informed of the expected delivery date whenever we have an update from the manufacturer. However, if you’ve not had an update for some time, I can get a member of the team to contact you. [PAUSE 10 SECONDS] If I could take your name, em...

I’ve ordered a car with you, but I wish to change it to a different make/model.

OK, I’d need to get a member of the team to contact you regarding this. If I could take your name, email address and telephone number, we’ll be in touch asap.