General FAQs
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OK, we can certainly help you with that! [GO TO SCRIPT STEPS KB ARTICLE]
You can see the range of vehicles we have in stock here -https://conceptvehicleleasing.co.uk/stock. Once you’ve found the vehicle you’d like, you can continue your enquiry via the website, or I can take your details and a member of the team will be in t...
Unfortunately, we do not currently offer part exchange as a service.
We’re normally able to secure a decision within 24 hours, although our underwriting providers may require further information to support your request in some circumstances. If so, the application process may take longer.
Yes, all of the vehicles we supply are delivered directly to you or your business (UK mainland only)
An initial rental is the first rental payment you will make to the finance company. Some people call it a deposit, but it's not. It's typically taken 1-2 weeks after you've taken delivery of your car. [PAUSE 10 SECONDS] This payment is usually a multipl...
Including fixed cost vehicle maintenance with your lease will enable you to spread the cost of essential and preventative maintenance requirements across the term of your lease, as opposed to having to pay for these items on an 'ad-hoc' basis. Service L...
We’re specialists in fleet management and would be happy to assist you. Are you a new or existing client? [IF EXISTING CLIENT] OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number? [IF NEW CLIE...
Concept Vehicle Leasing works in partnership with some of the most trusted UK banks and leasing companies to provide our customers with competitive pricing and exceptional service. [PAUSE 10 SECONDS] The lenders we work with all have varying criteria, u...
In the unfortunate event of an accident, you’ll need to contact your insurance provider who will be able to assist further. We do also provide an accident management service for business users, so do let us know if you’d like further information on that.
In the event that your lease vehicle is written off, your insurance company will settle amounts due under the terms of your lease in accordance with your policy. Please note that there can sometimes be a shortfall (Gap) which you may be liable for in th...
Eventual ownership of the car or van will depend on the type of lease / finance agreement you choose. Concept Vehicle Leasing provides access to a range of funding options. You will NOT own the vehicle with the following lease agreements: Business Contr...
Delivery times can vary considerably depending on whether we're able to locate a vehicle from stock; if the vehicle is already in 'pipeline production', or if your chosen vehicle will be a full 'factory' order, built to your own specification. [PAUSE 10...
Choose Concept Vehicle Leasing for your next car or van lease, and we'll promise to provide you with a super slick process. Here's a quick guide on what to expect: [PAUSE 10 SECONDS] 1 - Talk to our experienced team of Leasing Consultants to configure y...
A lease is essentially a long-term rental agreement, offering exclusive use of a car for a set period at a fixed monthly price. [PAUSE 10 SECONDS] As a business, this can be a cost-efficient method of funding your vehicles as it takes advantage of the t...
Yes, we offer this for businesses. You can find out more here -https://conceptvehicleleasing.co.uk/business-daily-rental. [PAUSE 10 SECONDS] I can get a member of the team to contact you to discuss your requirements. [IF THE VISITOR WANTS TO BE CONTACTE...
We charge a processing fee of £248 + VAT (£297.60) which is due at the point of order. Any ‘initial rental’ for the lease is normally debited via Direct Debit 7-10 days after delivery of your vehicle.
Once you’ve placed your order with us, a cancellation fee may be payable of £1,500 + VAT (£1,800) subject to our terms of business.
We are based in Leatherhead, Surrey. Our office address is Riverbridge House, Guildford Road, Leatherhead, Surrey KT22 9AD.
We work with businesses and individuals throughout the UK.
Sometimes, depending on your situation and whether we have a preferred retailer in your area. It might be easier to chat with a member of our team. [GO TO SCRIPT STEPS KB ARTICLE]
Eligibility requirements vary depending on the type of agreement you’re looking for, your business or personal circumstances and affordability. If you’re unsure of anything, it might be easier to chat with a member of our team, so if I could take your n...
[WHEN THE VISITOR IS REFERRING TO A REFERENCE, THEY’RE LIKELY ON ONE OF THE PAGES BELOW, AND THIS HAS COME VIA AN EMAIL ABOUT CANCELLED ORDERS. DON’T TRY TO FIND THE VEHICLE ON THE WEBSITE, JUST TAKE DETAILS!] [CHECK THESE PAGES FOR A MATCHING VEHICLE R...
All lease rentals are payable by way of monthly direct debit, directly to our underwriting lender.
We’re specialists in salary sacrifice and would be happy to assist you. Are you a new or existing client? [IF EXISTING CLIENT] OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number? [IF NEW CLIE...
The majority of UK business and personal leasing agreements are based on the customer (end user) insuring the vehicle on a fully comprehensive basis. We are able to provide funding on an insured basis for both business and personal leasing through one o...