[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - ASSIST USING KB/WEBSITE]

[1a. NEW QUERIES WE ARE UNABLE TO ANSWER ON CHAT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

SUBMIT DETAILS TO CRM VIA THE ENQUIRY FORM ON EACH PROPERTY PAGE, ADDING ‘Melu Chat’ AT THE TOP OF THE ‘YOUR MESSAGE’ FIELD.

[1b. EXISTING BOOKING QUERIES WE ARE UNABLE TO ANSWER ON CHAT]

Please email residents@collegiate-ac.com so our tenants team can help you with this.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!