General FAQs
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How quickly will someone contact me?
We aim to respond to you as soon as we can. If it is outside of our office hours we will respond to you the next working day.
Do you offer No Win No Fee?
So I can confirm whether no win no fee is available, can you confirm what type of legal advice you are seeking? [VISITOR CONFIRMS AREA OF LAW]Make sure to get a brief enquiry of the case [FOR PERSONAL INJURY OR CLINICAL NEGLIGENCE] Yes, we may be able ...
Do you offer legal aid?
We do not deal with Legal Aid work apart from clinical negligence cases. Is it a clinical negligence case that you have? [IF YES, CONTINUE VIA SCRIPT STEPS]
How much do you charge for X?
Whilst we have guide prices on our website for common legal requirements, I suggest that a member of the team contacts you to fully understand your requirements and give you an idea of what this service will cost. Would you like us to get in touch? [IF ...
Do you offer free advice?
No, we don't offer free advice. We're always happy to have a no obligation telephone discussion to allow us to understand your needs. We don't give advice until we have been instructed to start a case. Would you like me to get a member of the team to co...
Are you CQS registered?
Yes we do have the Conveyancing Quality Scheme Accreditation.
Are you regulated?
Yes, we're authorised and regulated by the Solicitors Regulation Authority (SRA) ID Number: 558946.
I need help with X...[PERSONAL]
EmploymentFamilyPersonal InjuryMedical NegligenceWills and Estate AdministrationBuying and Selling Your HomeLease ExtensionsDispute ResolutionDisputed Wills, Trusts, Probate and Powers of AttorneyNotarial ServicesBankruptcy InsolvencyProfessional Negli...
What are your office hours?
Our Reception opening hours are 09:00 - 17:45, Monday to Friday. If you need to visit us outside of these times, please let us know, and we will do our best to accommodate you.
Can I pay my fees online?
Yes, you can make payments via our website here - https://www.cwj.co.uk/site/onlinepayment/
I need help with X...[BUSINESS]
CorporateCommercialCommercial PropertyCommercial LitigationEmploymentInsolvencyNotarial Services OK, we can certainly help with this. I would need to get a member of the team to contact you for an initial consultation. If I could take your name, email a...
Which business sectors do you work in?
We work in many sectors, but predominantly:ConstructionCommercial LandlordsFamily BusinessesMedical PartnershipsPrivate LandlordsResidential Care Homes [PAUSE 10 SECONDS] Would you like me to get a member of the team to contact you to arrange an initial...
Is there parking available?
There is limited parking available in our car park, which is situated at the rear of our offices in Vinson Close. Pay at meter parking is available or via Ringo App in Vinson Close. Alternatively, free parking for up to three hours is available at the T...
Can I have a direct phone number for Alis (Notary assistant)
Of course! You can contact Alis directly here- 01689 887844.
Where are you based?
We are one of the largest law firms in Kent, in one office. We're based in Orpington.
Do you offer a free consultation?
We're always happy to have a no obligation telephone discussion to allow us to understand your needs. We don't offer free advice. Would you like me to get a member of the team to contact you? [IF YES, CONTINUE SCRIPT STEPS]
I'm looking for a job, do you have any vacancies?
That's great! You can find all our available roles on our website here - https://www.cwj.co.uk/site/aboutus/recruitment/ [RAISE AS 'JOB REQUEST']
Do you have any client reviews/testimonials I can read?
Yes, we have hundreds of positive reviews that can be found here - https://www.reviewsolicitors.co.uk/kent/orpington/clarkson-wright-jakes-ltd. You can also see some of client testimonials here - https://www.cwj.co.uk/site/aboutus/testimonials/
I'm looking for information on your events/seminars...
Great! You can find information on our upcoming events by visiting https://www.cwj.co.uk/site/newsandevents/seminars/.