[IF OUTSIDE OF OFFICE HOURS]

I’m sorry to hear that. I can’t assist you with this via live chat, and our staff won’t be available again until the morning. You’d need to contact the facility in the morning during office hours and a member of the team will be able to help you.

[IF DURING OFFICE HOURS]

You don’t need your PIN to access the facility during office hours. Simply turn up and the team will help you reset your PIN and give you access.