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What are your facility hours?
[IF NOT ALREADY STATED]Which facility are you interested in?[BICESTER]Office Opening Hours: Mon - Fri: 8.30am - 6pm, Sat: 9am - 4pm, Sun: 10am - 2pm. Access Hours: Drive-up units Mon-Sun, 6am – 11pm. All other units same as office hours[BRIGHTON]Office ...
I’m not sure how much space I need.
OK, if you visit https://book.cinchstorage.co.uk/and select your location, the next screen shows a handy animation of the amount of items the selected space will hold.[PAUSE 10 SECONDS]If you click/tap on the animation it will play again. If you change ...
What is the notice period for ending my storage?
When you decide to move out of Cinch, all you need to do is give the store 14 days notice.
When can I access my storage unit?
Access during our opening hours are free of charge. If you are offered 24/7 we may charge a small fee for this service. This just covers our additional security required to operate this service.[IF VISITOR ASKS ABOUT THE FEE]Staff at your chosen facilit...
How do I access my storage out of office hours?
You will be issued a pin code to access the facility once your rental agreement and first invoice has been paid. Each store has different hours, all stores do have 24/7 access (except for Mitcham, Sittingbourne, Gillingham and Bicester) which can be gra...
Do you offer storage insurance?
Yes we do! Every customer who stores with us is required to have storage insurance. We’d be happy to give you a price, based on the level of insurance coverage you need. If I could take your name, email address and telephone number, someone from the tea...
Do you offer van hire?
In 4 select locations (Sittingbourne, Gillinghan, Mitcham and Newbury) we offer free use of our van to move into our units. We’d love to get you in touch with the store team so we can get that booked in! [PAUSE 10 SECONDS]Other sites: If you’d like to m...
How much is van hire?
For Cinch Storage customers, a standard transit van (approx. 2.2m load length) is available to hire for just £44.18 (incl VAT) per day, which includes a free pick up service from home or one of our stores and 24/365 roadside assistance.[PAUSE 10 SECONDS...
Where are you based?
We have storage facilities in the following convenient locations: Bicester, Brighton, Chippenham, Enfield, Gillingham, Huntingdon, Leighton Buzzard, Letchworth, Mitcham, Newbury, Newmarket and Sittingbourne.[PAUSE 10 SECONDS]We are opening new facilitie...
What does your insurance policy cover?
Please request a copy of our insurance cover before entering into an insurance agreement. You will be covered against water leakages, theft by forcible violent entry or exit, moth/insect damage, lightning, fire, explosion, earthquake, storm, flood, riot...
Do you have any advice on storage?
Yes, we have advice and a number of tips here - https://cinchstorage.co.uk/storage-tips/[PAUSE 10 SECONDS]Alternatively I can get a member of the team to contact you with more information.[IF THEY WANT MORE INFORMATION]OK. If I could take your name, ema...
Do you have a minimum contract/storage period?
No, there is no minimum stay required. All we ask is that you give us 14 days notice when you wish to leave.
What can’t I store with you?
Some examples of the things you can’t store include living plants, animals, humans, hazardous substances or weapons or ammunition.
How much does it cost?
Sure. Could you tell me which facility you’re interested in?[VISITOR GIVES FACILITY NAME/LOCATION][GO TO https://book.cinchstorage.co.uk/AND SELECT THE FACILITY]Thanks. How much space do you need?[CHOOSE FROM THE OPTIONS FOR THE FACILITY BASED ON WHAT’S...
Can I have the number/address for X facility?
[LIST OF FACILITIES AND DETAILS HERE - https://cinchstorage.co.uk/locations][BICESTER]Contact: bicester@cinchstorage.co.uk/ 01869 254245[BRIGHTON]Contact: brighton@cinchstorage.co.uk/ 01273 560 660[CHIPPENHAM]Contact: chippenham@cinchstorage.co.uk/ 0124...
Do you offer…
Yes we do! You can find out more here - https://cinchstorage.co.uk/storage-types.[PAUSE 10 SECONDS]Alternatively I can get a member of the team to contact you with more information.[IF THEY WANT MORE INFORMATION]OK. If I could take your name, email addr...
What level of security does your facilities have?
At Cinch Storage we have CCTV in operation 24/7, intruder alarms on our store and each individual door. Your unique PIN Code gives you access outside of trading hours. Fire and smoke detectors are also in use.
How much is storage insurance?
Contents insurance starts from £3 per week for £2,000 worth of items. Roughly how much would you need cover for?[VISITOR GIVES AMOUNT OF COVER NEEDED - USE TABLE BELOW AND GIVE PRICE PER WEEK]£2.000 would be £3.00 inc VAT per week£5,000 would be £6.50 i...
Do I need storage insurance?
​​All customers who store with us are required to have insurance. We would always recommend using our own self-storage specific contents protection provided through our Extended Liability Service, which in the event of a claim, will provide you with bot...
Can I read your reviews?
Of course! We are the only 5-star rated self storage facility on TrustPilot! You can read our reviews here - https://www.trustpilot.com/review/www.cinchstorage.co.uk
Do you sell boxes and packaging/wrapping?
Yes we do! Simply visit https://cinchstorage.co.uk/boxshop-bicesterand choose your location from the list. You’ll then see a range of products.[PAUSE 10 SECONDS]We do! Our store teams are ready to help you in any of our locations with this. You can view...
Do you have any special offers?
We currently offer 50% off any storage for up to 8 weeks, when you book and stay for 8 weeks or more.
What can I store with you?
Almost anything from sports equipment to business stock. Many of our customers store the following: Sports Equipment, Winter Clothing, Furniture, Things that ‘will come in handy one day’, Photo Albums, Archives and business stock.
How does the storage unit lock?
You will need to bring your own padlock or you can buy one from us at the facility.