[DURING OFFICE HOURS]

I’m sorry to hear that. If I could take your name, email address and telephone number, someone from the team will be in touch to arrange this within a few minutes.

[VISITOR GIVES DETAILS]

Thanks [VISITOR NAME]. Do you mind if I ask the reason you're leaving us, so I can see if there is anything we can do on our end?

[OUTSIDE OF OFFICE HOURS]

I’m sorry to hear that. If I could take your name, email address and telephone number, someone from the team will be in touch to arrange this asap.

[VISITOR GIVES DETAILS]

Thanks [VISITOR NAME]. Do you mind if I ask the reason you're leaving us, so I can see if there is anything we can do on our end?