General FAQs
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Where are you based?
We have offices in the heart of London’s financial district and Dubai. Our London office address is 4th Floor, 2 Minster Court, London EC3R 7BB.
What is the process for cancellations?
That will depend on any agreements you have, or set up with us. Are you an existing client? [IF YES] Thanks. If I could take your name, email address and telephone number, I’ll ask your dealer to get in touch with you. [IF NO] OK. If I could take your n...
When will I hear back from your team?
You'll hear back from one of our specialists within a few hours.
We’re a business, how can you help?
We have developed a proactive approach to help our clients manage all their foreign exchange requirements. By combining a personal service with the latest in international payments technology, we work to develop a strategy to meet your goals. [PAUSE 10 ...
I’m an individual, how can you help?
If you are purchasing a property, transferring pension money or sending funds to a family member, Central FX has the expertise to manage your requirements, regardless of size. Our dedicated private client team can guide you through the whole process. [P...
Are you FCA Regulated?
Yes. More information can be found here -https://www.centralfx.co.uk/about/legal-regulatory/
How long does delivery or
Delivery depends on the contract/service. We can turn spot transactions round in under 24 hours where necessary and you can get instant access to forward bought funds.
My budget/monetary requirement is less than £5,000.
We are a corporate FX broker, so we won’t be able to offer you the best solution for that. We would recommend you get intouch with your bank or a specialist holiday exchange company.
What are your refunds and returns/rebate and replacement policies?
That will depend on any agreements you have, or set up with us. Are you an existing client? [IF YES] If I could take your name, email address and telephone number, I’ll ask your dealer to get in touch with you. [IF NO] OK. If I could take your name, ema...
Are there any additional fees? Is VAT/sales tax included?
That will depend on any agreements you have, or set up with us. Are you an existing client? [IF YES] If I could take your name, email address and telephone number, I’ll ask your dealer to get in touch with you. [IF NO] OK. If I could take your name, ema...
What are your office hours?
We’re open from 8am to 5.30pm Monday to Thursday, and 8am to 5pm Friday.
Can you do X?
We can certainly help with that, the best option will be for me to put you in touch with one of our FX specialists. If I could take your name, email address and telephone number, we’ll be in touch asap.
What are your payment policies?
That will depend on any agreements you have, or set up with us. Are you an existing client? [IF YES] If I could take your name, email address and telephone number, I’ll ask your dealer to get in touch with you. [IF NO] OK. If I could take your name, ema...