General FAQs
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Where do you operate?
We operate throughout the South West from our offices in Exeter, Devon.
How much do you charge for...
You can find details of pricing on our website here - https://cartridgeslaw.co.uk/about/fees-and-funding/. For an accurate price based on your exact requirements, I can get a member of the team to contact you to discuss this. [PAUSE 10 SECONDS] If I cou...
I'm interested in...[Personal services]
Wills and Planning for the FutureDealing with an EstateBuying and Selling a HomeProperty Rights and FinanceDivorce and SeparationLegal Advice for CouplesChildren and FamiliesChildren and Social ServicesDomestic AbusePersonal InjuryDisputes and Claims O...
I'm interested in [Housing/Tenancy issue]
Advice for LandlordsAdvice for TenantsHomelessnessAny Housing Issues Thank you for your enquiry. Can you please confirm if you are seeking advice as a tenant or a landlord? [VISITOR RESPONDS - IF TENANT] Ok, thank you. Please call our office between 9-5...
Where are you based?
Our offices are in Exeter. We work with clients throughout the South West.
I'm interested in...[Business Services]
Commercial Property - Sale and PurchaseCommercial Leases acting for the Landlord or TenantYour Business Premises and LandAdvice for Residential Landlords Thank you for your enquiry. Please call our office between 9-5 on 01392 256854 and a colleague wil...
Services we DON'T provide
We do not provide the following services:Criminal lawBoundary disputesDebt problems/InsolvencyImmigrationMedical/clinical negligenceConsumer disputesParking ticketsFines'Bought a car now having problems'Benefit claimsEmployment issuesChild maintenanceHi...
Can you witness a Statutory Declaration?
Yes, we can do this for you. I can get a member of the team to contact you to arrange this if that's OK? [IF YES, CONTINUE VIA SCRIPT STEPS]
I'm looking for a job. Do you have anything available?
That's great! You can find all our available positions here - https://cartridgeslaw.co.uk/about/work-for-us/.
I have a complaint/visitor is complaining
If you have a complaint with the firm, please visit our website https://cartridgeslaw.co.uk/about/data-privacy-and-security/complaints-procedure/ where there are full instructions on our complaints procedure.
What are your office hours?
We're open from 9am to 5pm Monday to Friday.
Do you offer Legal Aid?
CANNOT OFFER LEGAL AID FOR DIVORCE OR SEPARATION. Yes, we hold a legal aid contract with the Legal Aid Agency in the areas of family and housing work and will always consider your eligibility for legal aid where it is available for the type of case you...
Are you regulated?
Yes, we're authorised and regulated by the Solicitors Regulation Authority. Registration number SRA 44775.
Change of name / Deed poll
We may be able to assist with this. If I could take your name, email address and telephone number, someone from the team will be in touch to discuss your enquiry.
Issues with services
If you would like to speak to a senior member of the team regarding any issues, please contact our Managing Partner, Victoria Matthews on Victoria.matthews@cartridgeslaw.co.uk.
Do you offer work experience?
We offer a very limited number of work experience placements. Please take a look at our work experience page before contacting us - https://cartridgeslaw.co.uk/about/work-for-us/work-experience/.
What number will you call me from?
The number we will call from would be an 01392 number and either begin with a 286 or 256.
What is TOLATA?
TOLATA stands for Trusts of Land and Appointment of Trustees Act and is the statute that gives the court the power to make orders regulating property ownership, when shared ownership is present. [PAUSE 10 SECONDS] Would you like a member of the team to ...
Can I email my enquiry?
Yes, of course. If you'd rather not do it here on live chat, you can use enquiries@cartridgeslaw.co.uk.