General FAQs
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Can you help me with VPN/secure networks?
Yes we can. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss your requirements.
Can you help me with back-ups/data storage?
Yes we can advise on local and cloud back-up. We have are own Private Cloud to facilitate cloud backup. If I could take your name, email address and telephone number, someone from the team will be in touch asap.
Can you help me with software upgrades?
Yes if it is main line software. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss.
Can you help us upgrade from Windows 7?
Yes we can. If I could take your name, email address and telephone number, someone from the team will be in touch asap.
I’m looking for apprenticeships/work experience.
Unfortunately we are not in a position to take on these roles at any time of the year due to demand and working from home environment.
I’m interested in your training courses (cyber security, tech, etc)
Sorry, but we do not provide any training courses. [IF VISITOR SAYS THEY’VE SEEN AN AD FOR IT ON SOCIAL MEDIA] There have been some mis-leading ads on social media suggesting we do, but we don't.
What are your office hours?
We're open Monday to Friday 8am - 6pm.
Do you offer a free consultation?
Yes we can (with limited time according to needs). If I could take your name, email address and telephone number, someone from the team will be in touch asap.
Can you visit us?
Yes, we prefer it if possible so we can learn more about your set up and how you operate. If I could take your name, email address and telephone number, someone from the team will be in touch asap to arrange this.
We need to upgrade our computers, can you help?
Yes we can advise, supply and upgrade. If I could take your name, email address and telephone number, someone from the team will be in touch asap.
Can you help me with cyber security?
Yes we specialise in Cyber security. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss.
Can you help me with hardware upgrades?
Yes - we can supply and fit. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss your requirements.
Can you help me with data recovery?
Yes we can. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss your requirements.
Do you cover all of the UK?
Yes we do.
I’m looking for a job.
OK. You must have a minimum of 2 years working for an IT MSP (Managed Service Provider) to apply for a job with us. Please send your CV with a full introduction email to matt.grantham@cisltd.com
Can I park at your offices?
For our Faringdon office we have dedicated visitor spaces right outside the front door.
Where are you based?
We have offices in Faringdon in Oxfordshire and Birmingham. Would you like the addresses? [FOR FARINGDON]1 Rac Estate, Park Road, Faringdon SN7 7BP [FOR BIRMINGHAM]Izabella House, Regent Place, Birmingham, B1 3NJ
Do you offer support contracts?
Yes, we offer annual contracts. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss.
We’ve had a data breach, can you help?
Yes we can. The best thing to do is call us urgently on 01367 700555.