Support FAQs

I’m a client and I’ve got an issue.

OK, the best thing to do is email support@cisltd.com or call 01367 700555 Opt 1. Someone from the support team will be able to help you.

Can I get support via live chat?

Can I check if you’re an existing client? [IF YES] Thanks. The best thing to do is email support@cisltd.com or call 01367 700555. Someone from the support team will be able to help you. We don't provide support via live chat. [IF NO] If I could take you...

What are your support hours?

Standard hours Monday - Friday 8am - 6pm - but we can offer 24/7 if needed.

Can you give me support via live chat?

We don’t offer support via live chat, so if you're an existing client, please call us on 01367 700555 opt 1 for immediate support or emailsupport@cisltd.com. [PAUSE 10 SECONDS] Alternatively please visithttps://www.cisltd.com/Support/.