Support FAQs

I’m a client and I’ve got an issue.

OK, the best thing to do is email support@cisltd.com or call 01367 700555 Opt 1. Someone from the support team will be able to help you.

Can you give me support via live chat?

We don’t offer support via live chat, so if you're an existing client, please call us on 01367 700555 opt 1 for immediate support or emailsupport@cisltd.com. [PAUSE 10 SECONDS] Alternatively please visithttps://www.cisltd.com/Support/.

What are your support hours?

Standard hours Monday - Friday 8am - 6pm - but we can offer 24/7 if needed.

Can I get support via live chat?

Can I check if you’re an existing client? [IF YES] Thanks. The best thing to do is email support@cisltd.com or call 01367 700555. Someone from the support team will be able to help you. We don't provide support via live chat. [IF NO] If I could take you...