Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number? [VISITOR GIVES...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 0800 389 1222. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welco...
Operator notes
Andrew Porter Ltd is an award winning firm, offering professional removals and storage services to both business and domestic customers all over the world. Our goal is to:Understand the requirements of the visitorAnswer any questions about Andrew Portal...