General FAQs
21
Where are you based?
We’re based in Milton Keynes, Buckinghamshire.
[IF THE VISITOR APPEARS TO HAVE A SMALL CASE AND IS LOOKING FOR HELP]
In certain limited cases we can offer an initial fixed fee consultation. This would be a cost of £360 inc VAT. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss your case and confirm wh...
I need help with…
OK. I can get a member of the team to contact you to discuss this. If I could take your name, email address and telephone number, we’ll be in touch asap.
I have a construction dispute.
Is this regarding a commercial construction, or a private residential one? [IF COMMERCIAL] Thanks. I can get a member of the team to contact you to discuss this. If I could take your name, email address and telephone number, we’ll be in touch asap. [IF ...
Do you offer no win no fee?
No. The areas we deal with are specialist and complex and are not suitable for no win no fee. We bill on hours of time used but our lawyers will always clarify with you in advance of starting any work, with an estimate of what these will be.
Can you take over from any solicitors firm?
Yes. We are used to doing this as we are experts in the specialist areas we offer and know these areas would not be found in a traditional high street firm. [PAUSE 10 SECONDS] There would be an additional admin cost to import all documentation, but our ...
I have received a letter from HMRC about a penalty.
I can get one of our team to call you. You will need to provide a copy of the letter and any factsheets that were also included. We will also need to take some details as it is likely there is some history behind this letter. [PAUSE 10 SECONDS] If I cou...
Emergency & out of hours
Call 01908 414990 and leave a message or if requiring police station attendance support out of hours please message via facebook. [PAUSE 10 SECONDS] We can arrange for you to have representation in court and can facilitate this across the country. If yo...
Can I park at your offices?
Yes - Free parking is directly outside.
Do you offer a free consultation?
We offer a free initial discussion, but we can’t offer free advice.
Can you do video consultations?
Yes. We often recommend these for initial consultations.
How much are your fees?
As we deal with very complex matters it is hard to give initial costs without further investigation and having sight of key documents. It is always better to speak with our team as different fee earners have different rates. [PAUSE 10 SECONDS] In certai...
Where do you operate?
We operate throughout the UK.
I need legal advice
Can I check which particular area please? I can then get the appropriate expert to get in touch with you. [VISITOR GIVES PRACTICE AREA] Thanks. If I could take your name, email address and telephone number, someone from the team will be in touch asap.
A builder has done bad work on my house/hasn’t turned up/I want to take action against a builder.
Residential construction disputes are an area where it is often difficult for homeowners, as where the dispute is for sums under £10k, you would be unlikely to be able to claim any legal costs back. [PAUSE 10 SECONDS] In certain limited cases we can off...
Are you a law firm?
Yes, We are regulated by the SRA and you can access our status on the SRA website which can be accessed via the approved link on the homepage of our website.
Do I have a case
Due to compliance regulations, we are unable to offer any legal advice via this chat facility. We deal with very complex areas, but our professional team is used to picking up complex areas. [PAUSE 10 SECONDS] If I could take your name, email address an...
Can you help with WOWGR or AWRS
Yes we can. We can either provide a more detailed breakdown of what should be in your business plan or we can make one of our team available to review your current business plan. [PAUSE 10 SECONDS] HMRC business plans in these areas require more operati...
Are you regulated?
Yes, We are Authorised and Regulated as an Alternative Business Structure ("ABS") by the Solicitors Regulation Authority ("SRA"). SRA License Number 596634.
Do you have any case studies?
Yes, you can read a number of case studies here - https://www.altion-law.co.uk/case-studies/
What are your office hours?
We’re open from 9am to 6pm Monday to Friday.