Yes we can help. If you can provide a few details I can get  I can get a member of the team to contact you to discuss this.  If I can take the location of the property please? 

[VISITOR GIVES REQUIREMENTS] 

Thank you. And if I could take your name, email address, and telephone number, 

 [VISITOR GIVES REQUIREMENTS] 

Thanks.  A member of the team will be in touch asap.