Maxxed Help Center: Account & Security

How do I create an account?

Tap Sign up, enter your email, set a password. Confirm the link we send and you're in.

To deposit, complete Level 1 in Account → Verification. One account per player. 18 and over.

How do I reset my password?

On the login screen, tap Forgot password. We'll send a reset link to your registered email.

Not there in five minutes? Check spam, then message us.

I've lost access to my 2FA or email

Message us. For 2FA, we'll send a verification step to your registered email, and confirming it resets your 2FA.

Lost the email too? Reach us on live chat. Our security team verifies it's you first, then helps you move the account to an email you control. The identity step isn't skippable. It's what stops anyone else doing the same to your account.

How do I change my email?

We verify both addresses. A confirmation goes to the old and the new. Once both are confirmed, the change applies.

Can I change my username?

Yes, once. Message us, our team verifies your identity, and changes it for you. One change per account.

After privacy rather than a new name? Ghost Mode hides your name from public feeds and leaderboards.

How do I update my personal details?

Your verified details, meaning name, date of birth, and nationality, can't be edited from the account screen. They're part of your verified identity.

Something genuinely wrong or legally changed? Message us. We'll confirm it with documents and update it from our side. Everything else, like email, password, and notifications, you change yourself in Account settings.

What is Ghost Mode?

Ghost Mode hides your name from public bet feeds, tournaments, and leaderboards. Your bets still count toward loyalty and races. Toggle it in Account → Settings.