Script steps

[VISITOR STARTS CHAT]


Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?


[VISITOR STATES REQUIREMENT]


OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?


[VISITOR GIVES NAME & CONTACT DETAILS]


[IF THEY ARE A COMPANY LOOKING TO HIRE THROUGH US]


Thanks [VISITOR FIRST NAME]. Could I also take your company name?


[VISITOR GIVES COMPANY NAME]


Thanks for giving me all that information. We’ll be in touch asap.


[VISITOR SAYS THANKS/CONFIRMS]


You’re welcome. Thanks for visiting!