[IF NOT OBVIOUS, CONFIRM THE PROPERTY THEY WANT]

Of course. If I could take your name, email address and telephone number, I’ll add you now.

[VISITOR GIVES DETAILS]

Thanks [FIRST NAME]. Which room type are you interested in?

[STATES ROOM TYPE]

[USE ‘ASK FOR AN ALTERNATIVE’ LINK ON ROOM TYPE ON PAGE, THEN FILL IN CRM FORM]