[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

Could you confirm your postcode so I can check you are in our service area?

[CHECK THE POSTCODE ON GOOGLE MAP - https://www.google.com/maps/d/viewer?mid=1SJCqhcNhuhzzu1pwOgQNUskeLHA&usp=sharing]

[IF IN AREA]

Thanks. Could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. 

[IF OUT OF AREA]

Sorry, you’re outside of our service area, so we’re not able to help.

[VISITOR SAYS THANKS/CONFIRMS]

 You’re welcome! Thanks for visiting!