[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. What pricing and billing problems are you looking to solve? [THIS IS THE #1 CANNED RESPONSE FOR M3TER ONLY]

[VISITOR STATES REQUIREMENT - MAKE SURE YOU UNDERSTAND AND CHECK IT'S SOMETHING M3TER CAN HELP WITH]

[QUALIFYING QUESTIONS - MAKING SURE YOU'RE NOT ASKING SOMETHING THEY'VE ALREADY TOLD YOU - IDEALLY ALL QUESTIONS ARE ASKED]

[Q1:] Have you started working on it, or do you have something in place that you need to change?

[Q2:] We can certainly help you. The best way to get started is to arrange a discovery call with a member of our team. I can request this now for you if you'd like?

[IF YES]

Great! Could I take your name, work email, company name and location? [ALL THIS INFORMATION IS REQUIRED TO BE A LEAD]

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also tell me your role in the company?

[VISITOR CONFIRMS ROLE, CONTINUE VIA THANKS BELOW]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap to arrange a discovery call and tell you more about m3ter!

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!