[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. Are you an existing client?

[VISITOR CONFIRMS - IF EXISTING CLIENT, DON’T SUGGEST BOOKING A CONSULTATION!]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[IF AFTER MIDDAY ON FRIDAY]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch first thing Monday morning.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!