We are committed to providing a high-quality legal service. We acknowledge that we may not always get it right. If something has gone wrong, including in relation to our charges, we would like you to tell us. Please inform us immediately so that we can do our best to resolve the problem for you. This will help us to improve our standards of service.

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You can contact us in writing (by email or letter) or by telephone. Please contact our manager with responsibility for complaints. Contact details are: Karen Arndt, 10 Fitzroy Square, London, W1T 5HP or by telephone +44(20) 39510212 or by email : Karen@whatwouldajudgesay.com.

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To help us to understand your complaint, and in order that we do not miss anything, please tell us:

Your full name and contact details

Details of your complaint

How you would like your complaint to be resolved; and

Your file reference number (if you have it)

We will write to you within two working days acknowledging your complaint, enclosing a copy of our complaints policy.