Script steps

[VISITOR STARTS CHAT]


Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?


[VISITOR STATES REQUIREMENT]


OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?


[VISITOR GIVES NAME & CONTACT DETAILS]


Thanks for giving me all that information, [VISITOR FIRST NAME]. Can you confirm that your legal issue is based in Scotland?


[VISITOR CONFIRMS LEGAL ISSUE IS IN SCOTLAND - THE VISITOR DOESN'T HAVE TO BE!]


Thanks. We’ll be in touch asap.


[VISITOR SAYS THANKS/CONFIRMS]


You’re welcome. Thanks for visiting!


Services offered:

  • Will Writing
  • Confirmation / Probate Scotland
  • Overseas Executors/ International Estates
  • Power of Attorney
  • Living Will/ Advance Directive
  • Pension Nominations
  • Notary and Countersigning