[VISITOR STARTS CHAT]
Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?
[VISITOR STATES REQUIREMENT]
OK. So I can get a member of the team to contact you, could I take your name, email address, and telephone number?
[VISITOR GIVES NAME & CONTACT DETAILS]
Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.
[VISITOR SAYS THANKS/CONFIRMS]
You’re welcome. Thanks for visiting!
Services offered:
Personal:
- Family Law
- Divorce & Civil Partnership Dissolution
- Wills, Trusts and Probate
- Residential Property Conveyancing
Business:
- Buying and Selling a Business
- Commercial Contracts
- Commercial Disputes
- Commercial Property
- MyBusiness Partner
Services not offered:
- Personal Injury
- Motoring offences
- criminal law
- consumer disputes with builders
- libel, slander or defamation cases
- immigration matters
- student finance appeals
- neighbour disputes
- criminal law
- change of name
- deed poll
- social media
- IP
- GDPR legislation
- employment law.
When chats arrive for any of the above, please:
1) Acknowledge we don’t offer that service;
2) Offer to connect the client with a suitable provider (often via our ThringsLink network) or to provide signposting options;
3) Encourage a phone handover to our switchboard if the client prefers to talk.