[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - MAKE SURE IT'S SOMETHING THEY DO - SEE LIST BELOW]

OK. We can certainly help you with this! Can you confirm if you're an existing client?

[IF YES - USE SUPPORT RESPONSE]

OK, the best thing to do is request this via your support board in Monday.com. If you don't use this, please email the support team here - support@wpsupportspecialists.com.

[IF NO]

No problem. I can book you in for a quick discovery call with a member of the team to discuss your requirements further. Would you like me to arrange this for you?

[IF YES - USE CALENDLY LINK - https://calendly.com/kevashcroft/30min - RAISE AS A LEAD]

[IF NO]

OK, no problem. I can get a member of the team to contact you if you'd prefer? If I could take your name, email address and telephone number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

THINGS THEY DO:

WordPress Support & Maintenance

WordPress Design

WordPress Development

WordPress Optimisation

WordPress SEO

Content Creation for WordPress websites

Emergency WordPress Support (for non-clients)

WordPress Hosting

WordPress Malware Removal

WordPress Migration

WordPress Security Audit

WordPress Custom Plugin

THINGS THEY DON'T DO:

TBC