[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

Thanks. Can I check if you’re an existing client?

[IF NOT AN EXISTING CLIENT - BOOK IN A CALLBACK VIA CALENDLY SCRIPT KB ARTICLE]

[IF EXISTING CLIENT OR HAS ANOTHER SITE WITH US - USE SUPPORT RESPONSE]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!