Script steps

Urban Locker > Script

Script steps

[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK THAT IT IS STORAGE FOR PERSONAL, BUSINESS OR STUDENT]

[1. IF THEY NEED A QUOTE]

OK, we can help you with this. Which location in London would be closest to you, Islington or Old Street?

[VISITOR CONFIRMS CLOSEST LOCATION]

Thanks for confirming. The best way to get started is to request a quote. You can do that online here [GIVE THE APPROPRIATE LINK BELOW]

[OLD STREET]

[ISLINGTON]

[PAUSE 10 SECONDS]

Can I help you with anything else today?

[2. IF THEY NEED SOMETHING ELSE THAT ISN'T ANSWERED IN THE KNOWLEDGE BASE]

OK. I can get a member of the team to contact you to answer this. Could I take your name, email address and telephone number?

[VISITOR GIVES CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Which location in London would be closest to you, Islington or Old Street?

[VISITOR CONFIRMS LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. A member of the team will be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[3. IF THEY NEED SOMETHING ELSE, FOR EXAMPLE MAILBOXES, INSURANCE, ETC]

OK. I can get a member of the team to contact you to arrange this. Could I take your name, email address and telephone number?

[VISITOR GIVES CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. A member of the team will be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

SERVICES THEY PROVIDE:

Self storage for personal, business or students.

Mailboxes for businesses.

Removals via third-party companies - https://www.urbanlocker.co.uk/removals/.

SERVICES THEY DON'T PROVIDE: