[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address, company name and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. When would be best to contact you?

[VISITOR GIVES BEST TIME] 

Thank you for confirming. We’ll do our best to contact you at that time.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!