[ VISITOR STATES REQUIREMENT - EXISTING CLIENT]

Thanks for confirming . Can you confirm which office you are dealing with, please?

[VISITOR CONFIRMS OFFICE]

Great! Do you possibly have your reference number to hand?

[VISITOR CONFIRMS REFERENCE NUMBER]

Thank you. So I can get a member of the team to contact you, could I take your name, email address, and telephone number? 

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. When would be best to contact you?

[VISITOR GIVES BEST TIME]

Thank you for confirming. We’ll do our best to contact you at that time.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!